Refund policy

REFUND POLICY

There is strictly NO returns or exchanges on sale items. This includes blanket wide store sales.

Instore purchases: ALL returns must be in their original condition, unaltered, unworn and unwashed, with all tags attached and with the proof of purchase.

Returned within 7 days of purchase

There is NO returns on fragrance or Jewellery.

If your item has meet the above criteria you have the choice to exchange the item or you can opt for a store credit or a refund.

ONLINE ORDERS ONLY: Conditions of Return

All returns must be delivered to us within 7 days from the delivery date 

Returns garments must be in their original condition, unaltered, unworn, and unwashed, with all tags attached

Perfume, Jewellery and Footwear isn't eligible for returns due to health and safety reasons.

Sale items including blanket storewide sales are NOT eligible for returns.

Return shipping cost is at the customers expense.

If your item has meet the above criteria you have the choice to exchange the item or you can opt for a store credit or a refund.

Exchanges are subject to stock availability, we will exchange items that are returned to us within 7 days of being received by you. Please advise us upon receipt of your purchase if you wish to exchange. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs incurred. Once this is received the new item will be posted immediately.

Returns of faulty items will only be accepted if the goods were faulty when delivered to you; Dakota Boutique LTD online store makes great effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items that appear to have been damaged or used by customer will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting sales@dakotaboutique.co.nz about the fault. Returns of faulty goods must be returned to us within 7 days of being received by you. In case we cannot offer you a replacement, you will have the choice of receiving a credit note  to the value of the item at the time of purchase and any shipping costs incurred.

Returns & exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside New Zealand.

We will only accept returns provided where the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been used or incurred wear and tear.

Shipping charges from the original order are non-refundable. 

We highly recommend sending back with a track and trace number so it won’t get lost in the mail!